Last Update [12 January, 2021]

The terms and conditions set here are between you (“your” or “yourself” or “buyer”) and Tapioca Delight (“we” or “us” or “our”) and govern the use of our website known as www.tapiocadelightpng.com. Please read our terms and conditions carefully, as your use of our website, along with any rules, policies, conditions and procedures, will mean that you have fully understood, accept and willing to be bound by our terms and conditions.

Please note that from time to time these terms and conditions may be updated, and or added to, and it is your responsibility to update yourself every time you use our website, and by your use of our website will mean that you will have read, fully understood, accept, and willing to be bound to our latest updated terms and conditions.

PAYMENTS FOR ORDERS

We require 100% payment for all private orders which is due a minimum of 3-5 working days prior to the date of the party or event. Orders are not confirmed until full payment is made.

Quotations and invoices generated form the website are required to be paid in full to confirm the order.

Part-payments are accepted and must be made in no more than three installments, the final installment being 3-5 days prior to the date of your party or event.

Corporate Clients are required to provide a Purchase Order or Official Letter guaranteeing payment for the order 3-5 working days prior to the event, and payments are to be made within 7 days of invoicing.

Payments can be made on our website with a VISA Debit Card, MasterCard or Credit Card, or in person by cash, EFTPOS, Company Cheques, direct deposit or online/mobile electronic funds transfer.

CANCELLATION, REFUNDS & EXCHANGES POLICY

We require a minimum of 48 hours’ notice if a cancellation is required. Notification made by email, phone call, text, WhatsApp or any other means of communication will be accepted subject to confirmation in writing.

We cannot accept a 24-hour cancellation as purchasing of ingredients and preparation for the order will have already commenced by then, in which case payment will be required for the services rendered.

No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded or kept as credit for future orders.

Refunds or Exchanges requested for damaged products, or products not meeting your expectation will be handled on a case-by-case basis. You will need to notify us within 24 hours from the time the product was delivered/picked up. Photographic evidence may be required. We do not issue refunds for cakes or food that have already been completely eaten. Quality determination is solely at the discretion of Tapioca Delight.

DELIVERY AND COLLECTION

We cannot be held liable for any damages to the products we have delivered once we have delivered at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note.

If the products are collected from us, we cannot be held liable for any damages to the goods once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the buyer. Cakes can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. Furthermore, goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of melting or damage to goods.

We will always endeavour to deliver within the given time slot. However, unfortunately delivery timings cannot be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to notify you upfront and deliver the products you have ordered to you as close as possible to the given delivery time.

MODIFICATONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

PRODUCT IMAGES ON OUR WEBSITE

The images on the website are examples of our products, therefore products supplied may have variations from the website image.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options. However, our products may not be suitable for those with certain allergies as our kitchen does handle:

• Nuts and Nut By-Products
• Eggs and Egg By-Products
• Milk and Dairy Products
• Cereals containing gluten
• Celery
• Crustaceans
• Fish
• Mustard
• Peanuts
• Sesame
• Soybeans

NON-EDIBLE CAKE DECORATIONS

Our cakes and cupcakes may contain non-edible decorations, such as plastic dowels in tiered cakes, wires or bamboo skewers in some sugar flowers and paper/plastic/metallic/wooden cake toppers. These must be removed before serving or eating.

CONTACT US

If you have questions or comments about our Terms & Conditions, please contact us at:

Tapioca Delight
PO Box 1460, Vision City 131
National Capital District, Papua New Guinea
T: +675 7039 6883 E: orders@tapiocadelightpng.com